Frequently Asked Questions

Q1. When is the last day to register for Hajj?

A. Limited seats are available. Registration is based on first come first serve. Based on our prior experiences it is best to book as soon as possible to avoid dissapointment.

Q2. I will be traveling with my wife so what is the requirement for Hajj/Umrah  Visa.

A. Please check regular Visa requirement plus you need to furnish us with a copy of your marriage certificate (please do not send original documents)

Q3. I have a valid tourist Visa to Saudi Arabia for 5 years. Can I go to hajj  using this Visa?

A. No, tourist Visa is not acceptable for Hajj.

Q4 Can I pay for a Hajj package using my credit card?

A. No, Islamically, you cannot pay for Hajj using any form of credit (debt). So only acceptable form of payment is checks.

Q5. What happens after I make a reservation and pay the deposit?

A. Once you have made a reservation and paid a deposit, you will be contacted by one of our sales representatives to assist you in the remaining information needed to complete the reservation. After the reservation is complete, you will receive a confirmation, a visa application, a list of required Visa documents and an invoice of your remaining balance.

Q6. I am sick and I want to go to Hajj can you accommodate me?

A. Most likely yes but we need more information about your situation to give you the best advise.

Q7. In case of death in Saudi Arabia what do you do?

A. The best thing for a Muslim is to be buried next to Prophet Mohammed or his companions so to accomplish this in case of death we recommend every hajjee to give us a prior written consent for Saudi Arabia burial.

Q8. Why do I need an ID card and special luggage tags?

A. You need to wear your Ramadan Umrah Services ID card tag at all times starting from your departure from UK until your return. It is very important that you do so, so any od our Suai representatives representative can recognize you in order assist you in any needs that you may require. The luggage tags are very valuable so the luggage can be identified throughout the trip.

Q9. What should I take with me to Hajj?

A. We recommend that you do not take too much luggage (one suit case per person). Weather is very mild in Saudi Arabia during Hajj so take only comfortable and light clothes. More information can be found in Ramadan Umrah Services's reminder list, which will be sent to our customers before departure to Saudi Arabia.

Q10. Can I use my credit card in Saudi Arabia?

A. Major Credit Cards are acceptable in hotels, major malls and jewelry shop. So we do recommend taking at least on credit card to cover gift purchases.

Q11. I am a new Muslim (Muslimah) with a non-Islamic name. Can I go to Hajj?

A. Yes, you can if you provide us with a copy of your "conversion to Islam" certificate or an official letter from your local Islamic center attesting to your conversion to Islam.